Centralized ICT Support for a National Public Entity
Client: A major national public service entity
Users Supported: 50+ nationwide
Service:
IT Management consulting
The Challenge
Managing ageing systems and fragmented ICT infrastructure across thousands of sites required a
centralized, scalable support model to maintain uptime and modernize operations.
Our Solution
- Provided end-to-end server, network, and virtualization support
- Supported enterprise platforms including Active Directory, Citrix, and Exchange
- Delivered backup, disaster recovery, and cloud services
- Managed transversal applications and compliance systems
- Ensured service delivery through national field teams and centralized monitoring
Outcomes
- Achieved 99.9% uptime for critical systems
- Modernized legacy systems for improved performance
- Strengthened regulatory compliance
- Enabled consistent service delivery in rural and urban areas alike